Support

Here you'll find answers to common questions. If your question isn't covered, write to us.

Contact

We usually reply within a few business days. For bugs, it helps to include: iPhone model, iOS version, app version (in the iOS Settings under “General > iPhone Storage > UWGrade”), what you did and what happened. A screenshot often helps.

Frequently asked questions

How much does UWGrade cost?

The app and all its features are free. Without a subscription, captures, edits and exports show a watermark: large “UWGrade” lettering in the lower-right corner and a subtle “UWGrade” pattern across the whole image. With UWGrade Pro for €3.99 per month or €29.99 per year, it goes away. You subscribe in the library under “Remove Watermark” in the “…” menu.

Do I need an account?

No. You buy the subscription with your Apple Account. There is no separate UWGrade account and no Sign in with Apple.

How do I restore my subscription on a new iPhone?

Sign in on the iPhone with the same Apple Account you used to buy the subscription. In UWGrade, tap the “…” menu in the library, then “Remove Watermark” and the button for restoring purchases. With an active subscription, the menu shows “UWGrade Pro Is Active”.

How do I cancel my subscription?

In UWGrade, tap the “…” menu in the library, then “UWGrade Pro Is Active” and “Manage Subscription”. Or, on your iPhone, open “Settings”, tap your name at the top, then “Subscriptions”. Alternatively: apps.apple.com/account/subscriptions. Cancel at least 24 hours before the end of the period. Deleting the app doesn't cancel the subscription.

How do I get a refund?

Apple handles all payments. You request a refund at reportaproblem.apple.com.

Does my subscription work without internet?

Yes. Without a connection, your subscription stays active until the end of the last confirmed period. After that, UWGrade checks the status as soon as you're online again.

What happens to the watermark in older captures when I subscribe?

Camera captures: After the purchase, the app replaces photos and videos you took with the UWGrade camera without a subscription with versions without the watermark. Photos asks for your permission first.

Edits and exports: Here the watermark is a fixed part of the saved file. Export the item again after purchasing; the new result has no watermark.

Which iPhones does UWGrade support?

Any iPhone with iOS 26 or later, which means iPhone 11 and iPhone SE (2nd generation) and newer. The camera only offers lenses, resolutions and video formats your iPhone actually has.

Can I use my iPhone underwater with UWGrade?

Only in a suitable, sealed underwater housing. iPhones are not built for diving. The camera in UWGrade works with one finger so it's easy to use in a housing.

Are my photos uploaded?

No. UWGrade does everything on your iPhone. There is no UWGrade server. Details are in the Privacy Policy.

How do I remove the location from exports?

In the export settings, choose “Without Location” for metadata. New exports then contain no capture location.

Can I undo a correction applied to the original?

Yes. If UWGrade applied the correction to the original, open the item in the Photos app, tap “Edit” and then “Revert”.